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Refunds

Refunds & returns policy.

Last updated: 27 May 2026

We want you to be happy with what you bought. If you’re not, here’s exactly how to get your money back.

Online course

Full refund within 30 days of purchase, provided fewer than 2 end-of-section assessments have been completed.

Physical items

Full refund within 30 days of delivery. Items must be unused and in their original condition.

Your statutory rights

Nothing in this policy affects your statutory rights. If an item is faulty, not as described or not fit for purpose, the remedy available will depend on when the problem is reported and the circumstances. These rights are separate from our voluntary 30-day returns policy, which is set out below.

Online course refunds

Our voluntary 30-day course refund policy is set out below. It is in addition to any statutory rights that apply to digital content.

Online course enrolments can be cancelled for a full refund within 30 calendar days of purchase, provided fewer than 2 end-of-section assessments have been completed on the enrolments in your order. An end-of-section assessment is the short multiple-choice quiz that follows each of the 10 sections.

Team and multi-learner orders. You can cancel and refund only the enrolments that haven’t been used. If you bought 10 enrolments and 3 want to cancel before completing more than 1 assessment, we’ll refund those 3 in full and leave the other 7 in place.

Refunds are processed within 7 days of your request being received, back to the original payment method, in the full amount you paid (including any VAT). How quickly the credit appears on your statement depends on your card issuer.

Physical items

Physical items must be unused and in the same condition you received them to be eligible for a refund. You have 30 calendar days from the date of delivery to notify us. Once we receive the item back, we’ll inspect it and refund the original payment method within 7 days.

To start a return, email support@british-sign.co.uk with your order number and we’ll confirm the return address.

Shipping

If you return an item because you have changed your mind, you are responsible for the return postage. We will refund the original standard delivery charge where required by law. If an item is faulty, damaged or incorrectly supplied, we will cover reasonable return-postage costs – just include a receipt.

If you don’t recognise a payment

Please contact us first if you do not recognise a payment or believe something has gone wrong. We normally reply within one working day and will investigate promptly. This does not affect any rights you have through your card provider.

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